Archive for March, 2010

Application Support Outsourcing

Friday, March 26th, 2010

After a rigorous vendor selection process, Silveredge was selected to provide PRMS application support helpdesk services.    We were selected over the incumbent firm as well as off-shore vendors.

We have retained this business for the last five years, due to a number of success factors.

  • Clear definition of priority issues.  We identify critical problems early and are committed to the services levels.
  • Year after year budget reductions.
  • Increased stability of the systems, substantial improvements each and every year.
  • Highly defined methodology.
  • Despite budget savings every year, clear service level improvements year over year.
  • Customer enjoys “black box” solution.

 

We can send you a detailed slide presentation of this solution, which is appropriate to any ERP system.

 

WordPress Running on IBM i

Monday, March 22nd, 2010

WordPress, according to Wikipedia, is an “open source blog publishing application powered by PHP and MySQL… It has many features including a plugin architecture and a templating system. Used by over 2% of the 10,000 biggest websites, WordPress is the most popular blog software in use today.”

Our Director of Technology used WordPress to manage our web blog, which is running on our IBM i.  WordPress and IBM i.  You can do it!

Hello IBM i Fans!

Thursday, March 4th, 2010

Welcome to Silveredge Consulting’s blog.  Let us know if you find informative content here.  Our purpose is to have a searchable up to date portal of information for the Silveredge community.  Our community consists of employees and clients as well as those of you sharing the same interest in IBM i.  We will share business solutions as well as technology projects that may be something you can leverage in your business.

Warehouse Automation easier than ever

Thursday, March 4th, 2010

Silveredge has recently implemented a full warehouse automation solution custom designed by the client utilizing LANSA as the development tool.  The wireless devices display html pages, which are easily understood by the warehouse staff.  The pages are directly generated by the IBM i, without the need for additional hardware.  The client utilizes this method for picking, receiving, shipping, and cycle counting.  While this solution interfaced with the HFA ERP solution, the approach is universal.

FAX and OCR (Auto entry fax orders)

Thursday, March 4th, 2010

Some of our customers are faced with fax orders that won’t go away.  EDI just isn’t an option.  Silveredge has created a solution that automatically converts fax documents into standard EDI documents suitable for order entry.  The faxes are received on a network based fax server and retrieved.  Using Optical Character Recognition technology, the faxes are successfully converted to files.  Full success is achieved more than 90% with exceptions kicking out to the customer service department.