After a rigorous vendor selection process, Silveredge was selected to provide PRMS application support helpdesk services.    We were selected over the incumbent firm as well as off-shore vendors.

We have retained this business for the last five years, due to a number of success factors.

• Clear definition of priority issues.  We identify critical problems early and are committed to the services levels.
• Year after year budget reductions.
• Increased stability of the systems, substantial improvements each and every year.
• Highly defined methodology.
• Despite budget savings every year, clear service level improvements year over year.
• Customer enjoys “black box” solution.

We can send you a detailed slide presentation of this solution, which is appropriate to any ERP system.

Some of our customers are faced with fax orders that won’t go away.  EDI just isn’t an option.  Silveredge has created a solution that automatically converts fax documents into standard EDI documents suitable for order entry.  The faxes are received on a network based fax server and retrieved.  Using Optical Character Recognition technology, the faxes are successfully converted to files.  Full success is achieved more than 90% with exceptions kicking out to the customer service department.

Silveredge achieved tremendous success (and earned a great recommendation letter) by implementing SAP in an AS/400 shop.  The project went in on time, under budget, and the client is able to manage their ERP system without expensive ongoing costs.  An SAP high level project manager was engaged two months prior to cutover for a few days to verify the implementation met SAP’s project methodology and processes.  The project plan and execution were approved by SAP to reassure management the project was on track.  Silveredge handled legacy data loading, technical infrastructure, Basis and ABAP, and project management.  We stressed the need for early conversion of master data for testing, ensuring data that was meaningful for the business.  With strong existing knowledge of their business, that process was especially efficient and had early delivery.  With early and strong involvement of the customer business owners, we were able to accomplish the task in less than a year and with a small budget for this mid-size manufacturer.